At Sebocalm, we stand behind the quality of our products and want you to feel completely confident when you shop with us. If you're not satisfied with your purchase for any reason, we offer a 30-Day Money-Back Guarantee on your first purchase. Our goal is to make sure you love our products as much as we do. If you're not fully satisfied, simply follow the steps below to return your item for a full refund.
How It Works:
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Contact Us:
Within 30 days from the date of delivery, please reach out to our customer service team at support@sebocalm.com with your order details. We want to hear about your experience and how we can assist in resolving the issue. -
Receive Your Refund:
We’ll process your refund within 5-7 business days to the original payment method. You will receive an email confirmation once the refund has been issued.
Important Details:
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Eligibility:
Our 30-Day Money-Back Guarantee applies to all orders made through our website. -
30-Day Money-Back Guarantee applies for first-time buyers and can be activated on your first purchase only.
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Refund Processing:
Refunds will be issued in the same form as the original payment. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Why Shop With Confidence?
We want you to feel secure in your purchase, knowing you can try our products risk-free. If for any reason, you're not 100% satisfied with your order, we’ve got you covered! Our 30-Day Money-Back Guarantee ensures that your satisfaction is our priority, and we’re committed to making it right.
Frequently Asked Questions (FAQs)
Q: Can I return a product after using it?
A: Absolutely! Our 30-Day Money-Back Guarantee covers both used and unopened products. If you're not completely satisfied with your purchase, simply reach out to our customer service team, and we’ll help you with the process for a full refund. Your satisfaction is our priority!
Q: How long will it take for my refund to process?
A: We will process your refund within 5-7 business days. You will receive an email confirmation once the refund has been issued.
Q: What if I received a damaged or defective product?
A: If your product is damaged or defective, please contact us immediately at support@sebocalm.com, and we’ll arrange a replacement or refund at no additional cost to you.
We hope this gives you complete peace of mind when shopping with us. If you have any questions or concerns, don’t hesitate to reach out to our customer service team – we’re here to help!
Contact Information:
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Email: support@sebocalm.com
- Hours of Operation: Monday – Friday, 9:00 AM to 5:00 PM (EST)